Effective September 11, 2026

Refund Policy

Clear rules for digital products: no boxes to return, and practical help when a file or delivery is not right.

Digital sales are final after download

FolioVLT sells digital downloads. After a product has been downloaded, its sale is final and change-of-mind refunds are not available. Exceptions for product or delivery problems are described below. This does not limit any right that cannot legally be waived.

When we will help

Contact us promptly, preferably within 14 days of purchase, if:

  • you were charged twice for the same order;
  • the download was not delivered after reasonable troubleshooting;
  • a file is corrupt, missing, or will not open in the software listed on the product page; or
  • the delivered product is materially different from its description.

We will first try to restore access, replace the file, or correct the problem. If we cannot provide the purchased product within five business days after receiving the information reasonably needed to investigate, we may issue a full or appropriate partial refund to the original payment method.

What normally is not refundable

A change of mind, failure to review clearly disclosed formats or software requirements, lack of the required software, or use outside the purchased license normally does not qualify for a refund. We do not accept physical returns and you should never mail anything to us.

How to request help

Email support@foliovlt.com with the order number, purchaser email, product name, and a short description of the problem. Screenshots may help. Never send passwords or complete payment-card information.

Duplicate or unauthorized charges

Report a suspected duplicate or unauthorized charge promptly to us and to your card issuer. We may request limited order information to identify the transaction. Do not email full card details.

Approved refunds and access

Approved refunds are returned through the original payment method. Bank processing times vary and commonly take several business days. A full refund may revoke further download access and ends the related product license, except for rights that applicable law requires us to preserve.

Before buying: Review the product description, exact included files, compatibility notes, license, and the professional-use limitations in our Digital Product License & Disclaimer.

Questions

Questions about delivery or this policy may be sent to support@foliovlt.com.